سياسة الاستبدال والاسترجاع

Return and Exchange Policy All your purchases are eligible for exchange within ten days from the date they arrive to you. Conditions for return and exchange: ensure that the product to be exchanged or returned is in its original intact condition. The return and exchange policy includes all products (and does not include accessories that come with the product). Ensure to attach the invoice when returning the product. Our valued customers can return purchases within 7 days from the date of receipt and exchange purchases within 10 days from the date of receipt. Contact us via WhatsApp at the customer service number 0587131313. The store bears the shipping costs from the customer to the sales center if the reason for the return is a manufacturing defect, or due to delayed shipment over 20 days, or if the reason for the return is due to an error in the shipment content. In case of a manufacturing defect in the fabric during the warranty period, it will be verified and then the customer will be compensated with the same product. If the shipment was sent by the store and the customer did not respond with the shipping company to receive it, and it was returned to the store, and the customer requested the shipment again or requested a refund, the customer will bear the cost of sending the shipment, which is 30 Saudi Riyals. If you wish to exchange the order or part of it: Contact customer service via WhatsApp at 0587131313. The customer will bear an amount of 30 Saudi Riyals (unless the error is due to the site management). If the exchange meets all conditions, a replacement slip will be sent to you via WhatsApp. After the shipment arrives to us, we will examine and review the order and verify the contents of the shipment, and the exchange process will be carried out. If the products received are not intact or are incomplete, the shipment will be returned directly to the previous address, and the exchange process will be rejected. After verifying the products' condition, the packing team will send the new product to you, which will arrive within two to six days. If you wish to return the order or part of it: We will send a return slip through your contact with us via WhatsApp at 0587131313. If the customer wishes to return the shipment, the customer will bear the cost of the shipping slip from Al-Suqaf company to him (30 Saudi Riyals), even if free shipping is mentioned for the product, unless the error is due to the site management. The customer will bear the cost of sending the returned products to Al-Suqaf company for fabrics for men (30 Saudi Riyals) from the original product value, unless the error is due to the site management. If the return meets all conditions, we will send the return slip to you via WhatsApp. After the shipment arrives to us, we will examine and review the order and verify the contents of the shipment, and the return process will be carried out. If the products received are not intact or are incomplete, the shipment will be returned directly to the previous address, and the return will be rejected. Cash on delivery fee is 15 Saudi Riyals. If the payment method was via Mada, Visa, or MasterCard, the amount will be transferred directly to the customer's card and will arrive within ten working days, excluding Fridays, Saturdays, and official holidays. If the payment method was via Tabea or Tamara, the customer will bear the fees of Tabea or Tamara, which is 3% of the order value.